VOIP is turning into an affordable form of telephone communication that relies on Internet Protocol (IP) to transmit calls. It is replacing traditional phone systems, and many businesses are making VOIP their primary phone lines.
How Does VOIP Work?
VOIP stands for Voice Over Internet Protocol. Instead of transmitting calls through audio data, VOIP works by delivering calls through internet networks. This network consists of cables, fiber optic systems, and other transmission centers. IP phone calls rely on the same technology that sends an instant message to your friend. The transmission processes for both are quite similar.
If you’ve ever used Facebook Messenger, WhatsApp, or Skype, to make a call, you’ve already used a VOIP service. These apps rely on the same technology as business VOIP by transmitting audio through the Internet’s networks. Also, anytime you watch a clip on Youtube, the video’s audio is going through the same Internet connections as a VOIP call.
What is Fixed VOIP?
Fixed VOIP is quite similar to traditional phone lines in that they are “fixed” to a physical location. For example, a business using fixed VOIP has a phone number that matches their physical address. This makes the company appear more authentic by having a number with an area code that is tied to its location.
The unfortunate thing to VOIP is that because it also relies on the same delivery systems that every other Internet user relies on, it also faces some of the same threats like hacking and identity theft. Fixed VOIP decreases this risk because it relies on its own internal cables, making data transmission more secure. These same features also make it more reliable when it comes to making emergency calls, like dialing 9-1-1. In general, fixed VOIP has two advantages over non-fixed VOIP in these two respects: location authenticity and security.
The disadvantage of fixed VOIP is its costs. As we just mentioned, fixed VOIP uses its own cables and internal infrastructure, which makes it more expensive to install. And, because your number is associated with your physical location, international calling can cost you more.
Fixed VOIP seems to be a better option for businesses with a local customer base who have the budget and are concerned about operating calls through a secure network.
What is Non-Fixed VOIP?
You can establish non-fixed VOIP service from any location, including one where you don’t have a physical location. To sign up for a non-fixed service, you only need an email address and a payment method to get started. Non-fixed VOIP is usually more cost-effective and better for businesses that operate internationally or rely on regular remote communication.
For example, if your business receives and makes calls to other countries, non-fixed VOIP is a much better choice because you don’t have to worry about excessive international charges that you would otherwise incur. In the world of VOIP service, the non-fixed option is more flexible, straightforward, and simple.
But, simplicity could also mean fewer features, especially when it comes to security and other tools that a business could require. Non-fixed VOIP is more susceptible to the risk of phone numbers being stolen for fraudulent purposes, as well as other threats.
To “Fix” or “Not to Fix,” that is the Question?
Now that you understand the differences between fixed and non-fixed VOIP, you might be wondering which one is right for your business. The truth lies somewhere in the middle and will depend on your own communication needs as a VOIP user.
While landlines have become almost obsolete, some households and small businesses still depend on them in addition to mobile phone service. You can also establish multiple services, including the addition of a non-fixed VOIP option to handle long-distance calls.
The reality is that most businesses will require more sophistication in their phone systems than a low-cost non-fixed option can provide. Also, reliability is vital for everyone, especially if you are replacing your landlines with VOIP.
So, to answer the question of “to fix or not to fix?” will mostly depend on two main things: your business needs and budget. Breaking down these two areas can allow you to explore various VOIP service options that are suitable for the type of business you run.
How Can the Yoji Team Help?
We don’t believe in having a one-size-fits-all approach because most of our customers have unique needs that cannot work under a standard plan. For this reason, we implement VOIP solutions that are tailored to your communication demands so that you can increase your efficiency without having to spend a fortune. Our phone plans include a variety of features and services that rival competitors.
At Yoji, our approach is different in that we personalize it to suit your business. You have the opportunity to interact with our friendly and knowledgable staff face-to-face. From the first interaction to the completion of the installation of your system, we are here to support you through every step in your journey.
